Stripe Connect powers TixGate's payment processing, enabling you to accept payments globally and receive payouts directly to your bank account. This guide walks you through the complete setup process.
What is Stripe Connect?
Stripe Connect is a payment platform that allows TixGate to process payments on your behalf while ensuring you receive funds directly. Benefits include:
- Direct payouts to your bank account
- Global payment acceptance in 135+ currencies
- Automatic tax reporting and compliance
- Real-time revenue tracking
Prerequisites
Before you begin, ensure you have:
- A TixGate Professional or Enterprise account
- Your business registration documents
- Bank account details for payouts
- Government-issued ID for verification
Step 1: Start the Onboarding Process
Navigate to Settings > Payments in your TixGate dashboard:
- Click Connect with Stripe
- You'll be redirected to Stripe's secure onboarding flow
- Select your country and business type
Business Types Supported
- Individual/Sole proprietor
- Company/Corporation
- Non-profit organization
Step 2: Provide Business Information
Stripe requires specific information to comply with financial regulations:
For Individuals:
- Full legal name
- Date of birth
- Home address
- Last 4 digits of SSN (US) or equivalent
For Companies:
- Legal business name
- Business address
- Tax ID / VAT number
- Business registration documents
Step 3: Verify Your Identity
Stripe uses identity verification to protect against fraud:
- Upload a government-issued ID (passport, driver's license)
- Take a selfie for facial verification
- Wait for automated verification (usually instant)
Verification Tips:
- Ensure good lighting when taking photos
- Make sure all text is clearly readable
- Use a current, unexpired document
Step 4: Set Up Your Bank Account
Configure where you want to receive payouts:
Supported payout methods:
- Bank account (ACH, SEPA, etc.)
- Debit card (instant payouts)
Payout Schedule Options
| Schedule | Description |
|---|---|
| Daily | Funds arrive next business day |
| Weekly | Every Monday |
| Monthly | First of each month |
| Manual | On-demand payouts |
Step 5: Configure Payment Methods
Choose which payment methods to accept:
Card Payments
- Visa, Mastercard, American Express
- Automatic 3D Secure for fraud prevention
- Apple Pay and Google Pay support
Local Payment Methods
Depending on your region, enable local options:
- Europe: iDEAL, Bancontact, SEPA Direct Debit
- Germany: Giropay, Sofort
- Netherlands: iDEAL
- Poland: BLIK, Przelewy24
Step 6: Review and Complete
Before going live:
- Review your business information
- Accept Stripe's terms of service
- Verify your email address
- Click Complete Setup
Testing Your Integration
TixGate provides a test mode to verify everything works:
Test Card Numbers
- Success: 4242 4242 4242 4242
- Decline: 4000 0000 0000 0002
- 3D Secure: 4000 0025 0000 3155
Test Steps:
- Enable test mode in Settings > Developer
- Create a test booking
- Use a test card number
- Verify the booking appears in your dashboard
- Check that the test payout is recorded
Going Live
Once testing is complete:
- Switch from test mode to live mode
- Make a real booking to verify
- Monitor your first payout
Understanding Fees
TixGate's Stripe integration includes:
Transaction Fees
- Standard: 2.9% + $0.30 per transaction
- European cards: 1.4% + €0.25
- International: Additional 1% for currency conversion
Included at No Extra Cost
- PCI compliance
- Fraud protection
- Chargeback management
- Customer support
Managing Payouts
Viewing Payout History
In your dashboard, go to Payments > Payouts to see:
- Scheduled payouts
- Completed transfers
- Payout amounts and dates
- Associated bookings
Instant Payouts
Professional and Enterprise plans can enable instant payouts:
- Funds available within minutes
- 1% fee for instant access
- Available for debit card payouts only
Handling Refunds
When you process a refund in TixGate:
- The refund is sent to Stripe immediately
- Customer receives funds in 5-10 business days
- Transaction fees are refunded (minus $0.30)
Partial Refunds
You can issue partial refunds for:
- Cancellations with fees
- Service downgrades
- Promotional adjustments
Getting Help
- TixGate Support: support@tixgate.com
- Stripe Dashboard: dashboard.stripe.com
- Documentation: docs.stripe.com
Next Steps
Your Stripe Connect account is now ready to accept payments worldwide!
